What do we do?
We exist to protect consumers buying hearing aids in the UK. It is illegal to be involved in selling hearing aids in the UK unless you register with us. We keep two registers: one for individual dispensers and one for their employers. To join the register dispensers must be educated to a certain level. Once on our register, dispensers must meet our standards of conduct and continued training. If you are worried that a dispenser or employer might not be meeting these standards or is acting inappropriately then you can complain to us. We will investigate your complaint and if we find the registrant guilty then we can take action against them.
There are 12 members on our Council and an independent Chairman. The Council meets four times a year. There are also a number of Committees that meet throughout the year. Supporting the Council, there is a small executive team based in London.
If you would like more information about where to buy a hearing aid, click here. To complain about a dispenser or an employer, click here. If you would like to read about recent Disciplinary Cases against registrants then please click here.
We are a statutory regulator and an executive non-departmental public body in the Department for Business, Enterprise and Regulatory Reform family. We were established under the Hearing Aid Council Act (1968) and are funded by our registrants. For more information about non-departmental public bodies and how they operate, see the Cabinet Office website here www.cabinetoffice.gov.uk.